Jefferson County PWSD No. 12 offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Please note: All bills are sent out on the last business day of each month. Bills are always due on the 15th of the following month. A late charge of 10% of the bill amount is added to unpaid bills on the 16th of each month. If a bill is unpaid on the 4th Tuesday of the month, the account is subject to disconnection. PWSD No. 12 is not responsible for lost or undelivered bills. If you have not received your bill by the fifth of the month, please contact our office for a replacement.
Payment By Mail
If paying by check or money order through the mail, please send all payments with the small bill stub you received from us. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Payment At Our Office
DUE TO THE COVID-19 VIRUS, OUR LOBBY IS CLOSED. WE HAVE A DROPBOX TO THE RIGHT OF OUR OFFICE DOOR FOR PAYMENT DROP-OFF. THANK YOU FOR UNDERSTANDING.
You may pay your bill in person at our office address. We accept cash, check, or money orders at our payment window and our after-hours drop-box located to the right of our front door with no additional fees. Mastercard, Visa, Discover Card and eCheck payments can also be made at our payment window during regular office hours. A convenience fee will apply to these payments as noted below. To avoid longer wait times, please note that Mondays, Fridays and the 15th of the month are normally very busy.
Online Bill Payment
Bill payment can be made using our online payment processor, PayClix. There is no set-up fee, however a convenience fee will apply to each transaction as noted below. To set up online bill payments, simply click the "Pay Your Bill Now" button and follow the instructions. Our office staff will be happy to assist with this process during regular business hours if needed.
Just In Time Auto-Pay (JITAP)
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee, however a convenience fee will apply to each transaction as noted below. To set up JITAP, simply click the "Pay Your Bill Now" button and follow the instructions. Our office staff will be happy to assist with this process during regular business hours if needed.
All payments made using eCheck, Mastercard, Visa and Discover Card will be charged a convenience fee regardless if the payment is made online, over the phone or in person. This fee is collected by PayClix for their service. PWSD No. 12 only receives the bill amount.
Mastercard, Visa and Discover Card - $0.49 + 2.79% of the transaction amount.
Electronic Check (eCheck) - $0.79 each
Payment Through Financial Institution
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Your bank will mail a paper check to us, so payments may take up to seven business days to post to the customer's account. Please plan accordingly when making payments using this method to avoid late fees. You may want to consult with your bank for more information.