Our field workers read meters beginning on the 15th of each month and end about a week later. If you would like to verify your meter's reading with the reading on your bill, please follow the steps below or contact our office for assistance.
STEP 1 Locate your meter pit, generally found towards the front of a property, near the street. The pit is typically in a direct line with the main outside faucet. It is housed under a cast iron cover usually marked "water". Remove the cover.
STEP 2 Once you open the meter pit cover, lift the protective lid on the meter (not all have this). On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest ten gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem. Our field staff read meters each month starting on the fifteenth and usually complete all readings within one week.
STEP 4 Every water meter includes a leak indicator on its face. While different brands of meters use a different type, it is usually a small round wheel in the very middle or a red triangle near the middle. If this leak indicator is moving, there is water going through the meter. Digital displays differ slightly. Please contact our office during regular business hours and a member of our field staff will meet with you to assist you in determining if there is a leak. There is no charge for this service if performed during our regular hours.
Please Note: Occasionally we need to estimate a meter reading due to a variety of circumstances. When this occurs, the customer is billed at an average usage for the past twelve months. When we obtain a true reading, the bill will be adjusted to reflect actual usage.